We would like to reduce customer refunds in the group, but the reality is that sometimes we have to action these. Stridey can do this for you.
Most refunds arise from the following which can be avoided
Customers have paid a deposit for a function which is confirmed before a function takes place. When the function has finished and the customer pays at POS, staff will charge them for the entire tab and not take off the deposit amount. Ensure the manager on duty is informed if a deposit has been taken and how to deal with this at the end of the night
In order to process a refund I need the following detail - Bank Account Name, Bank Account Number and the refund amount.
Now Book It - if there is a double entry booking or a customer has phoned in to cancel a booking, untrained staff will simply cancel the booking. Please ensure you release the pre-auth payment before cancelling or the customer will be charged.
In order to refund an NBI booking I can do one of two things - A) I can refund to the customers account and will need Bank Account Name, Bank Account Number and the refund amount or B) I can refund back to the credit card. If this option is desired it takes between 5-10 days to appear back on the card. In both options, I will need to check that the refund amounts match what NBI took from the customer.